Refund Policy
*This return & replacement policy is limited to products and orders purchased on TENABLE KNIVES Official Website.
Returns:(US orders only）
Any return product should be in its original brand new and unused condition within 30 days from the date of purchase,and including the original manufacture's packaging & paperwork. We do not accept returns of used merchandise. YOU MAY CANCEL AN ORDER ANYTIME AS LONG AS IT HAS NOT SHIPPED. If 30 days have gone by since your purchase, unfortunately, return service is not acceptable.
To complete your return, please send your order number, a photo of your new unused knife, and a photo of your new outer box to info@tenableknives.com
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Please notice that this policy is only applicable to regular-priced items, and not applicable to special offers.
Refunds (if applicable)
It will take up to two weeks for us to receive and process your return. Once we receive the item in its original condition and finish processing your return, we will issue a refund to the original method of payment within 7 working days.
*Note: If you received the item with free shipping, you will receive the full refund less US$7 to cover our original shipping costs.In addition, the return shipping fee is paid by you(On the basis of need to return due to personal reasons.)
Returning an item with damaged or missing packaging may incur additional fees. You will be responsible for additional charges for returned items with damaged or missing items.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@tenableknives.com
.Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tenableknives.com
Replacement Service
We provide product replacement & other service for the following situations:
If you received a product with quality problems that affect normal use.
Please send an email to info@tenableknives.com within 72 hours of receiving the items, and the email should include a video showing the defects of the knife and your order number. (Please make sure that the video is attached since it is important evidence to prove the product problem, which affects whether the exchange service can be carried out.) You will be requested to send the item back to us with freight prepaid.
We will provide you with relevant services according to the degree of the problem with the knife.